Privacy Policy

1. Who we are

IgniteX Solutions Private Limited ("IgniteX", "we", "us" or "our") operates ignitexsolutions.com. This policy explains how we handle personal information when you visit the website, contact us, or engage with us about our services.

2. Information we collect

The public website does not provide user accounts or collect payments. We use Google Analytics 4 to understand aggregate traffic, page usage, and demo-request conversions. Advertising signals and ad-personalisation signals are disabled. Google may process analytics data under its applicable terms.

• Information you choose to provide, such as your name, business email address, organisation, role, demo-enquiry or partner-application details, and correspondence.
• Basic technical, analytics, and security information generated when the website is accessed, such as IP address, approximate location, browser and device information, timestamps, requested pages, interaction events, and diagnostic logs.
• Information necessary to manage a business relationship, evaluate an enquiry, prepare a proposal, or deliver agreed services.

3. How we use information

• Respond to enquiries, evaluate partner applications, and communicate about requested services or potential business relationships.
• Evaluate, establish, and manage business relationships and contracts.
• Operate, secure, troubleshoot, and improve the website and our services.
• Protect our rights, prevent misuse, and comply with applicable legal obligations.

4. Lawful handling

Depending on the circumstances and applicable law, we process personal information with your consent, to respond to steps you request before a contract, to perform a contract, for legitimate business and security interests, or to meet legal obligations. Where consent is the basis, you may withdraw it by contacting us.

5. Sharing and service providers

We may share information with carefully selected providers that support website hosting, analytics, security, email, professional advice, and business operations. We may also disclose information when required by law, to protect rights or safety, or in connection with a genuine corporate transaction. We do not sell personal information.

6. International processing

Our providers or business relationships may involve processing in countries other than your own. Where required, we use appropriate contractual, organisational, or legal safeguards for such processing.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting, security, and dispute-resolution requirements. We use proportionate technical and organisational safeguards, but no internet-based system can be guaranteed completely secure.

8. Your choices and rights

Subject to applicable law, you may ask for access, correction, completion, updating, or erasure of your personal information; withdraw consent; or raise a grievance about our handling of it. We may need to verify your identity before completing a request.

9. Children

This corporate website is intended for business audiences and is not directed to children. Please do not submit a child’s personal information through the website.

10. Changes and contact

We may update this policy as our website, services, or legal obligations change. The date above identifies the latest version. For a privacy request or grievance, email bharat@ignitexsolutions.com with the subject "Privacy request".